Frequently Asked Questions
Everything you need to know about shopping with Supermama Lab.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply ensure the garment is unworn, has original tags attached, and is in its original packaging to qualify for a full refund or exchange.
Which payment methods do you accept?
Supermama Lab accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements to our chart to ensure the perfect fit for every silhouette.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize eco-friendly fabrics and partner with certified manufacturers to ensure our fashion pieces are as kind to the planet as they are to you.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.